Exchange & Return Policy
McCarver & Moser will provide an exchange or refund within 7 days of customer receiving merchandise, provided merchandise has not been worn, altered, special ordered or purchased on special sale. All SALE merchandise is FINAL SALE and will not be accepted. All claims and returns, must be accompanied by your invoice. And must be approved by McCarver & Moser. YOU MUST OBTAIN A RETURN/EXCHANGE AUTHORIZATION read bellow for further instructions:
How to Prepare a Return & Exchange
These instructions must be followed exactly; failure to do so will prevent the processing of your return and McCarver & Moser will not assume responsibility for reimbursement or compensation. Obtain a Return/Exchange Authorization Form Please call our Customer Service Center at (941) 387-8000 (Monday – Saturday, 10:30am – 5:30pm, EST) or send us an email to obtain a Return Authorization Form. If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form and a prepaid return shipping label will be emailed to you.
Package Your Return/Exchange The merchandise returned must be received in saleable condition. Enclose the merchandise and Return Authorization Form, appropriate sales invoice and all original packaging, instruction manuals and warranties.
Ship Your Package Using the Prepaid Return Shipping Label You MUST use the prepaid return shipping label sent to you along with the Return Authorization Form. If you choose to use an alternative shipping method, the return may not process. McCarver & Moser will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged or mishandled.
We are here to help. If you have any questions about our return procedure, please contact our Customer Service at (941) 387-8000 (Monday – Saturday, 10:30am – 5:30pm, EST) or send us an email.
The Return/Exchange Process
Upon receiving your return, the item will be reviewed by our Quality Assurance Department.
Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.
Please note: merchandise showing signs of wear, alteration or damage in any way, will not be accepted for return or exchange.