Exchange & Return Policy

McCarver & Moser will provide an exchange or refund within 7 days of customer receiving merchandise, provided merchandise has not been worn, altered, special ordered or purchased on special sale. All SALE merchandise is FINAL SALE and will not be accepted. All claims and returns, must be accompanied by your invoice and must be approved by McCarver & Moser. 

 
How to Prepare a Return & Exchange

The merchandise returned must be received in saleable condition. Enclose the merchandise, appropriate sales invoice and all original packaging, instruction manuals and warranties.
. If you choose to use an alternative shipping method, the return may not process. McCarver & Moser will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged or mishandled.
 
We are here to help. If you have any questions about our return procedure, please contact our Customer Service at (941) 387-8000 (Monday – Saturday, 10:30am – 5:00pm, EST) or send us an email.

 Send to:

McCarver Moser
1301 Main Street
Suite 101
Sarasota, FL. 34236

The Return/Exchange Process

Upon receiving your return, the item will be reviewed by our Quality Assurance Department.

Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.

 
Please note: merchandise showing signs of wear, alteration or damage in any way, will not be accepted for return or exchange.